Privacy Policy

At CoolingFlow Air Conditioning, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use and store your information when you contact us or use our website.

Who We Are

CoolingFlow Air Conditioning provides domestic air conditioning installation and related services across Hampshire and surrounding areas.

For any privacy enquiries, please contact us:

• Email: info@coolingflow.co.uk
• Telephone: 02380 987 602
• Website: https://coolingflow.co.uk

Information We Collect

When you contact us or request a quotation, we may collect:

• Your name and contact details.
• Your postcode and installation address.
• Information about your air conditioning requirements.
• Details of correspondence, quotations and completed work.
• Advertising referral information, where applicable.

How We Use Your Information

We use your information to:

• Respond to enquiries and arrange home surveys.
• Provide quotations and installation services.
• Contact you about your enquiry or ongoing work.
• Register manufacturer warranties for installed equipment.
• Maintain customer records and meet legal obligations.
• Understand how customers find our business, where applicable.

We process your information where necessary to take steps towards a contract, provide our services, comply with legal obligations or pursue our legitimate business interests.

Sharing Your Information

We respect your privacy and do not sell or share your personal information with third parties for marketing purposes.

Where necessary, we may provide your name, contact details and installation information to the equipment manufacturer to register your product warranty.

Your information is otherwise only processed as necessary to operate our business, including through our website and email service providers.

How Long We Keep Your Information

We generally retain unsuccessful enquiries for up to 12 months after our last contact.

Customer records, quotations and correspondence may be retained for up to 6 years where necessary for business, contractual or legal purposes.

Financial records are retained for the periods required by applicable law.

Personal information is securely deleted when no longer required.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse.

Access to customer information is restricted to those who need it for legitimate business purposes.

Cookies and Website Tracking

Our website uses Google Ads, which places cookies and similar technologies on your device. These help us understand how visitors find our website through our adverts and measure when an enquiry is made, for example when the enquiry form is sent, or the call or WhatsApp buttons are pressed.

This information is collected and processed by Google. You can find out more about how Google uses information from websites that use its services at policies.google.com/technologies/partner-sites.

You can control personalised advertising from Google at adssettings.google.com, and you can block or delete cookies at any time through your browser settings.

Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of your information where applicable.
• Restrict or object to certain uses of your information.
• Withdraw consent where processing relies on consent.

To exercise your rights, please contact us at info@coolingflow.co.uk.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes to our services or legal requirements.

The latest version will always be available on our website.